FAQ
TELEPHONE SERVICE QUESTIONS
What is a concomcorp direct line and how does it work?
A direct line to a single predestinated number. It is not a call transfer.
I call more than more than one phone number, can I call multiple numbers on my con com line?
Yes you may call several different numbers. But you must designate the time of day you plan to call each number in advance.
May I change my numbers?
Yes, you may change your calling numbers and time slots as often as you like. You must however, provide us with the changes 48 hours in advance of making a call to the new number or new time slot.
Why is there a fee if my inmate doesn't call home that month?
Because the concomcorp line is a line installed in the area of the prison, and concomcorp must pay for its usage whether or not the inmate calls home. It's like your home phone in that regard.
How do I add more prepaid minutes to my concomcorp account?
Call customer service 24 hours a day to pay with a credit or debit card, otherwise you must mail a payment to concomcorp.
How do I cancel or move my concomcorp account?
Simply call customer service. There is a $25.00 installation fee when service is transferred to another Prison.
If I have a question, concern, or idea, who do I call?
Call our toll free customer service number any time.
JOINT CONNECTION SHARE A RIDE MESSAGE BOARD SERVICES
Why can't I post messages directly to the Message Board?
We post them on your behalf for security reasons. When you wish to obtain a telephone number from a ride seeker, or a ride provider simply call us and we will put the two of you together.
Do you accept paid advertising and if so why?
Yes the Message Boards accept paid advertising to support our work.
Who checks out the ride seekers or ride providers?
That is your responsibility. We will not however, give your name, address or phone number to any third party without your consent, which we reasonably attempt to verify.
For what prisons or jails may I post a listing?
Any prison or jail in the US.